Refund Policy

Effective Date: July 22, 2025

Company: WHATECH MOBILE CO., LIMITED

Website: www.shop100zero.com

Contact: info@shop100zero.com

1. Return Period

You have the right to return your product within 14 days from the date of delivery. If more than 14 days have passed, we may not be able to offer a full refund or exchange, unless otherwise required by applicable consumer protection laws.

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it
• The product must be returned in its original packaging
• You must include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g. food, flowers)
• Intimate or sanitary items
• Hazardous materials, flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

4. Partial Refunds

Partial refunds may apply in the following situations:

• Books with obvious signs of use
• Opened CDs, DVDs, video games, software, or vinyl records
• Any item not in its original condition, damaged, or missing parts not due to our error
• Any item returned after the applicable return period

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be issued either:

• to your original payment method, or
• via bank transfer (for Cash On Delivery orders)

Refunds are generally processed within a few business days, depending on your payment provider or bank.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company (if applicable)
• Contact your bank — processing delays are common

If you’ve completed all steps and still have not received your refund, please contact us at info@shop100zero.com.

7. Sale Items

Discounted or promotional items may also be eligible for refunds in accordance with applicable consumer laws. Refund eligibility will depend on the condition of the returned product and compliance with this policy.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@shop100zero.com and include your order number and a description of the issue.

9. Return Address

All returns must be shipped to:

WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong

Return conditions:

• Customers are responsible for return shipping costs unless otherwise required by law
• Shipping fees are generally non-refundable
• We recommend using a trackable shipping service or insurance
• We are not responsible for lost or damaged return shipments