Shipping Policy

Effective Date: July 22, 2025

Company: WHATECH MOBILE CO., LIMITED

Website: www.shop100zero.com

Contact: info@shop100zero.com

1. Shipping Coverage

We ship our products across Spain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and product category.

Estimated delivery times:

• Spain: 2–3 business days
• European Union: 3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email once the order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon receipt to ensure the safety and integrity of your order.

We offer:

• Free shipping on selected or promotional products
• Standard shipping fees for other items, shown during or after checkout depending on country and product type

After your order is confirmed, we will contact you with full details regarding the shipping method and any applicable costs.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

5. Returns and Exchanges

If you wish to return a product, please ship it to the following address:

WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong

Return conditions:

• You are responsible for return shipping costs
• Shipping fees are non-refundable
• If a refund is approved, the cost of return shipping may be deducted from the total refund amount
• We recommend using a trackable or insured shipping method, especially for high-value items
• We are not responsible for items lost or damaged during return transit

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays may occur due to customs, holidays, severe weather, or courier-related issues. If your order is delayed or not delivered within the expected timeframe, please contact us at info@shop100zero.com.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. After reviewing your case, we will arrange a replacement or refund when appropriate.